We want every HuggleHounds® purchase to feel like a great decision, and to make sure both you and your pet are happy. Our return policy applies only to merchandise purchased directly from us @ hugglehounds.com.
We also acknowledge that dogs will be dogs, and for that reason we do not offer product guarantees. An indestructible dog toy is an oxymoron. We greatly appreciate your business and know you took time to select a new toy for your pup. Unfortunately plush toys are just that – stuffed toys made out of fabric. We laminate all our plush toys with 2 layers of our exclusive Tuffut Technology lining (the bright green fabric on the inside), and reinforce all seams, making them more durable than an unlined toy. However a plush toy is made of fabric and a dog tooth inserted into a seam means a tear cannot be prevented.
Returns: Merchandise, if unused and in original packaging with tags still attached and in resalable condition, can be returned within 7 days of purchase. Return shipping is the purchaser’s responsibility.
Defects: We guarantee our products against manufacturing defects in material and workmanship. If something seems amiss, please contact us before allowing your dog to play with the toy.
Returns, accompanied by receipt should be sent to:
321 Palmer Road
Denville, NJ 07834
Once product has been received, we will credit the original form of payment.