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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Shipping Information
All HuggleHounds® orders within the Continental US ship via UPS Sure Post. (Sure Post packages travel via UPS to local locations, where packages transfer to USPS for delivery to your home). We offer a flat shipping rate of $4.99 on orders up to $49.99. Orders $50.00 and over ship free.
We also offer added shipment protection with the Route Package Protection Program. Get extra peace of mind with online shopping and protection from lost, stolen or damaged packages. Route offers quick, easy resolution if something happens to your delivery, with hassle-free refunds or reorders. How order protection works:
Upon checkout, ensure the order protection checkbox is selected. We’ll send you an email after your order is complete. If your order is damaged, or never arrives, just follow the directions in the email for a reorder or refund. No more email exchanges or waiting on hold with support. With order protection from Route, we’ve got you covered.
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